Help centre
How can we help?
Short guides to every part of Selfcare, written for the people who use it. Can't find what you need? Write to suporte@selfcare.work.
Account and sign-in
Signing in, two-step verification and your password.
Employees
Completing your onboarding
When your onboarding is complete, what HR may still need to do and the email you receive when everything is done.
Employees
Customising My area
Choosing which blocks appear on My area and in which order, hiding the ones you do not use and going back to the default layout.
Team leaders and HR
Letting someone sign in with their personal email
How the owner or HR let an employee who already has an account sign in with their personal email too, what the person receives and how to remove it.
Employees
Signing in to your account
Your first sign-in from the invitation, signing in with email and password or with Google, the verification code and what to do if you forget your password.
Employees
Switching company
If you have access to more than one company on Selfcare, you sign in to all of them with the same login and switch company in the selector, without signing out.
Holiday and absences
Requesting holiday, absences and Home Office, and following the approval.
Employees
Requesting holiday and other absences
Booking holiday (férias), justified absences and other leave from My area, checking your balance, following the approval and cancelling a request.
Employees
Requesting Home Office
Requesting days working from home, the weekdays and weekly limit your company may set, and what happens after you send the request.
Expenses and travel
Expense reimbursements and mileage logs (Mapas de Km's).
Employees
Mileage logs (Mapas de Km's): recording trips and submitting the log
Registering your car, adding the month's trips, seeing what is tax-exempt and taxable, submitting, fixing a rejected log and downloading the PDFs.
Employees
Submitting an expense for reimbursement
Creating an expense, attaching the invoice with a photo or a file, submitting it for approval and following the reimbursement.
Payslips and documents
Your payslip (recibo de vencimento) and your personal documents.
Employees
Viewing your payslip (recibo de vencimento)
Where to find your payslips (recibos de vencimento), when they become available, how to download them as PDF and what to do if an amount looks wrong.
Employees
Your personal documents
Where your documents are, how to upload a document your company asked for, expiry reminders and who can see each document.
Management and approvals
For team leaders, HR, owners and accountants.
Team leaders and HR
Linking a user to an employee file
When someone can already sign in to Selfcare but sees «No employee file», the owner or HR links their account to their file, with no invitation.
Team leaders and HR
Mileage logs (Mapas de Km's): setting up, approving and paying
Turning the module on, setting the rate per km, approving in Approvals, paying in the Payments batch or in the payslip, the PDFs and the accountant's file.
Owners and HR
Who approves expenses, per diem and mileage logs
Keeping the team leader or choosing specific people for each module, with the rule one approval is enough or everyone must approve, and what happens to pending requests.
Not using Selfcare yet?
In a 30-minute demo we show you holiday requests, expenses and payslips.