We're here to help

Support is by email only. We don't provide support by phone, chat or Slack.

Write to suporte@selfcare.work, ideally from the email you sign in to Selfcare with, so we can identify your account straight away.

Before you write, check whether the answer is in the step-by-step guides.

If you're an employee and your question is about your data, leave or payslips, talk to your company's HR first. The answer often depends on a rule they set.

• The name of the company (account) and your role in it.
• The screen you were on, with the page address if possible.
• What you tried to do, what you expected and what happened.
• The error message, if there was one, and a screenshot.
• For payroll questions: the month, the employee and the amount you expected.

Don't send passwords, access codes or documents with personal data that isn't needed by email. If we need to see your account, our team's access is recorded in the audit log and visible inside the account for as long as it lasts.

We reply on working days and try to do so the same day or the next working day. We prioritise anything that blocks payroll or access to the account, especially in the days before the monthly returns are due.

With the Selfcare app in Slack, notifications arrive by direct message and your Slack status changes by itself when you're away. The app is not a support channel: to ask for help, write to suporte@selfcare.work.

Install the app in your company

Done by an owner or someone responsible for HR: in Settings → Modules → Slack integration, click Install via Slack and authorise the app in the company's workspace. Slack may ask for approval from a workspace administrator.

Connect your Slack

Once the company has installed the app, each employee goes to Settings → Integrations → Slack and clicks Connect my Slack. This is what lets Selfcare set your absence status and pause notifications while you're away.

Disconnect

In Settings → Integrations → Slack, click disconnect. Access is revoked with Slack and Selfcare deletes the token.

Uninstall from the workspace

A Slack administrator removes the app in the workspace administration (Apps). From then on Slack invalidates the tokens and Selfcare stops sending messages. If you also want us to delete the stored tokens, write to the support email.

The /selfcare command

The /selfcare command handles your day-to-day without leaving Slack: /selfcare ferias to request leave, saldo for your balance, fora to see who is away, aniversarios for birthdays, pendentes for what is waiting for you and ajuda for the full list.

What the app accesses and how we process that data is in the Privacy Policy.

Read the Privacy Policy and the Terms and Conditions. For security and data protection questions, see also Security and GDPR.